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SABR Watches: Client Return & Reimbursement Protocol

Our Commitment to Excellence

SABR Watches operates with an uncompromising commitment to craftsmanship and client satisfaction. Should your acquisition not perfectly align with your expectations, we offer a 14-day return privilege, commencing from the date your timepiece is delivered.

Conditions of Eligibility

To preserve the integrity and exclusivity of our collections, all returned timepieces must be received in pristine, unworn, and unaltered condition. The item must be fully intact and accompanied by its original presentation box, all attached tags, protective materials, and verifiable proof of purchase.

Initiating a Return

To request a formal return authorization, please direct your inquiry to our client concierge at contact@sabr-watches.com. Please note that returns dispatched without prior approval will be respectfully declined and returned to the sender. Upon authorization, our team will provide you with the designated return facility address and comprehensive dispatch directives.

Return Logistics and Tariffs

The client assumes full responsibility for all return shipping logistics, associated carrier tariffs, and recommended transit insurance. SABR Watches does not cover or reimburse return shipping costs under any circumstances, regardless of the client's geographical location or the nature of the return.

Quality Assurance and Transit Inquiries

Every SABR timepiece undergoes a rigorous horological inspection prior to dispatch. However, should your item arrive with a defect, transit damage, or if a discrepancy exists in your delivery, please notify our concierge immediately upon unboxing. We will prioritize the evaluation of your claim to ensure your experience is restored to our exacting standards.

Bespoke and Final Sale Acquisitions

In the interest of maintaining exclusivity, customized timepieces, special commissions, personalized engravings, gift cards, and any items procured during special sales or promotional periods are classified as final sale. These specific acquisitions are strictly non-returnable.

Exchanges

To seamlessly secure your preferred timepiece, we advise completing the standard return protocol for your initial acquisition. Once your return is formally authorized and processed, a separate transaction may be initiated for the new item.

European Union Client Privileges

In compliance with applicable European Union directives, clients receiving deliveries within the EU maintain the right to withdraw from their transaction within a 14-day cooling-off period, without the necessity of justification. The standard prerequisites requiring pristine, unworn condition and complete original packaging remain strictly enforced.

Reimbursement Protocol

Upon the secure arrival and subsequent specialist inspection of your returned item, we will promptly notify you of the refund authorization status. Approved reimbursements will be issued directly to the original method of payment within 10 business days. Please account for the standard processing times dictated by your specific banking institution or credit card provider. Should your reimbursement fail to post after 15 business days following authorization, please correspond with our support desk at contact@sabr-watches.com.